Shipping policy

At Sodar Labs, we work to make your order journey as smooth and transparent as possible, from checkout to delivery.

Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances. 

You will receive order-related updates by email where applicable.

Shipping Times

Estimated delivery times depend on the destination, shipping method, carrier, and fulfillment process.

Any delivery estimates displayed on our website are estimates rather than guaranteed delivery dates.

Unexpected delays may occur due to carrier operations, customs procedures, weather conditions, public holidays, or other circumstances outside our control.

Tracking

Where tracking is available, tracking details will be provided after the order has been shipped.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping arrangements may be required.

Customs and Import Charges

For international orders, customs duties, taxes, or other import-related charges may apply depending on the destination country and applicable regulations.

Where such charges are imposed by local authorities, they may be the responsibility of the customer unless otherwise stated at checkout.

Delivery Issues

If your order has not arrived within the expected delivery timeframe or appears to have been lost or damaged during transit, please contact us with your order details.

We will work with the relevant shipping provider to investigate the issue and assist you where possible.

Contact

For shipping-related questions, contact:

Email: sodarlabs@outlook.it
Phone: +39 351 745 8037